Call Center Agent

Key Responsibilities:

• Answer incoming calls and respond to customer inquiries.
• Make outbound calls to follow up or provide information.
• Resolve issues and provide product/service information.
• Maintain call logs and customer records.
• Achieve daily performance targets and maintain quality service.

Qualifications:

• High school diploma or equivalent.
• Previous experience in a call center or customer service role is a plus.
• Strong communication and problem-solving skills.
• Ability to remain calm and professional under pressure.
• Basic computer and typing skills.