Customer Service Associate

Key Responsibilities:

• Respond to customer questions and concerns via phone, email, or in person
• Process orders, returns, and exchanges
• Maintain customer records and update databases
• Resolve complaints and escalate issues when needed
• Support sales and marketing initiatives

Qualifications:

• High school diploma or equivalent
• Previous experience in a customer service role preferred
• Strong communication and problem-solving skills
• Proficiency in computer systems and CRM tools
• Customer-focused and solution-oriented attitude