Customer Care Assistant

Responsibilities:

• Respond to customer inquiries via phone, email, or in person.
• Provide accurate information about products and services.
• Resolve customer complaints, offering solutions or escalating as needed.
• Record customer feedback and report common issues to the management.
• Ensure a positive and professional customer experience at all times.

Requirements:

• Previous experience in customer service or a similar role is preferred.
• Excellent communication and active listening skills.
• Ability to handle difficult situations and stay calm under pressure.
• Basic computer proficiency and familiarity with CRM software is a plus.