Call Center Agent

Key Responsibilities:

• Answer inbound calls and respond to customer inquiries
• Provide accurate information regarding products or services
• Resolve customer complaints and issues in a professional manner
• Document customer interactions and escalate issues when necessary
• Maintain customer records and update information

Qualifications:

• High school diploma or equivalent
• Previous experience in customer service or call center roles preferred
• Strong communication and listening skills
• Ability to multitask and work under pressure
• Proficient in using computer systems and customer service software