Call Center Agent

Key Responsibilities:

• Answer incoming calls and respond to customer inquiries.
• Make outbound calls for follow-ups, promotions, or surveys.
• Provide accurate information about products and services.
• Resolve customer complaints efficiently and professionally.
• Maintain records of calls and customer interactions.
• Meet daily and monthly performance targets.

Qualifications:

• High school diploma or equivalent.
• Previous experience in a call center or customer service role preferred.
• Excellent verbal communication and active listening skills.
• Ability to handle high call volumes and work under pressure.
• Basic computer skills and familiarity with CRM software.