Call Center Agent

Responsibilities:

• Handle inbound and outbound calls to assist customers with inquiries, complaints, or support.
• Provide accurate information about products, services, or policies.
• Log customer interactions and update records.
• Escalate complex issues to supervisors or relevant departments.
• Meet performance metrics, including response time and customer satisfaction.

Qualifications:

• Strong verbal communication skills and a friendly demeanor.
• Ability to handle multiple tasks in a fast-paced environment.
• Previous experience in customer service is an advantage.
• Basic computer skills and familiarity with CRM software.