Call Center Agent

Key Responsibilities:

• Answer incoming calls and respond to customer inquiries.
• Make outbound calls for follow-ups, promotions, or surveys.
• Provide accurate information and resolve customer complaints professionally.
• Document customer interactions and update records in the system.
• Meet daily/weekly call targets and service quality standards.

Qualifications:

• High school diploma or equivalent; prior experience in customer service is a plus.
• Excellent verbal and written communication skills.
• Basic computer skills and ability to use CRM software.
• Strong problem-solving abilities and a positive attitude.
• Ability to work flexible shifts, including evenings and weekends.