Customer Service Representative – Remote

Responsibilities:

• Handle customer inquiries via phone, email, and chat with professionalism and efficiency.
• Provide accurate information regarding products, services, and policies.
• Assist customers with troubleshooting issues and resolving complaints.
• Process orders, returns, and exchanges as required.
• Keep detailed records of customer interactions in our CRM system.
• Collaborate with other departments to ensure customer satisfaction.
• Follow up with customers to ensure issues are resolved and they are satisfied.

Requirements:

• High school diploma or equivalent.
• Previous experience in customer service or a related field.
• Strong communication skills, both verbal and written.
• Proficiency in basic computer applications and data entry.
• Ability to work independently and manage time effectively.
• Reliable internet connection and a quiet workspace.