Customer Service Representative – Remote

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat.
• Resolve customer complaints and provide appropriate solutions.
• Maintain detailed records of customer interactions.
• Assist customers with product information, orders, and services.
• Meet performance targets, including response times and satisfaction scores.
• Collaborate with team members to enhance customer experience.

Qualifications:

• High school diploma or equivalent.
• Previous experience in customer service preferred.
• Strong verbal and written communication skills.
• Proficiency in using customer service software and tools.
• Ability to work independently and manage time effectively in a remote setting.
• Problem-solving skills and a positive attitude.