Customer Service Representative – Remote

Responsibilities:

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer complaints and issues efficiently.
• Process orders, returns, and exchanges.
• Maintain customer records and update account information.
• Follow up with customers to ensure satisfaction.
• Collaborate with team members to improve customer service.
• Meet performance targets and KPIs.
• Stay updated with product knowledge and company policies.
• Perform other related duties as assigned.

Qualifications:

• High school diploma or equivalent.
• Proven experience as a customer service representative or similar role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Proficiency in using customer service software and Microsoft Office Suite.
• Strong attention to detail and organizational skills.