Call Center Agent

Key Responsibilities:

• Answer incoming calls and assist customers with inquiries.
• Make outbound calls for follow-ups, surveys, or promotions.
• Provide accurate information about products/services.
• Resolve customer complaints professionally and efficiently.
• Document call details and maintain records in the system.
• Meet daily call quotas and performance targets.

Requirements:

• High school diploma or equivalent.
• Previous experience in a call center or customer service role is a plus.
• Excellent communication and problem-solving skills.
• Ability to handle high call volumes and work under pressure.
• Proficiency in computer applications and CRM software.