Call Center Agent

Responsibilities:

• Answer inbound calls and respond to customer inquiries.
• Provide product and service information to customers.
• Resolve customer issues and escalate complex cases as needed.
• Document customer interactions and update records.
• Follow call center scripts and procedures.
• Meet performance targets and call handling metrics.

Requirements:

• High school diploma or equivalent.
• Previous experience in a call center or customer service role preferred.
• Strong communication and listening skills.
• Ability to handle high call volumes and multitask.
• Proficiency in using computer systems and call center software.
• Patience and problem-solving abilities.