Customer Service Representative

Job Description:

We are seeking a dedicated Customer Service Representative to join our team. The Customer Service Representative will be responsible for providing exceptional customer support and ensuring customer satisfaction.


  • Handle customer inquiries via phone, email, and chat.
  • Provide information about products, services, and policies.
  • Resolve customer issues and complaints promptly and effectively.
  • Process orders, returns, and exchanges.
  • Maintain customer records and update account information.
  • Follow up on customer interactions to ensure satisfaction.
  • Collaborate with other departments to address customer needs.
  • Meet performance metrics and customer service targets.


  • High school diploma or equivalent.
  • Proven experience in a customer service role.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Proficiency in using customer service software and CRM systems.
  • Positive attitude and a customer-focused approach.
Job Type: Full Time
Job Location: Riyadh

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