Customer Service Representative

Job Description:

We are seeking a dedicated Customer Service Representative to join our team. The Customer Service Representative will be responsible for providing exceptional customer support and ensuring customer satisfaction.

Responsibilities:

• Handle customer inquiries via phone, email, and chat.
• Provide information about products, services, and policies.
• Resolve customer issues and complaints promptly and effectively.
• Process orders, returns, and exchanges.
• Maintain customer records and update account information.
• Follow up on customer interactions to ensure satisfaction.
• Collaborate with other departments to address customer needs.
• Meet performance metrics and customer service targets.

Qualifications:

• High school diploma or equivalent.
• Proven experience in a customer service role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using customer service software and CRM systems.
• Positive attitude and a customer-focused approach.