Customer Service Representative


  • Respond to customer inquiries via phone, email, and chat in a timely manner.
  • Provide accurate information about products, services, and company policies.
  • Resolve customer issues and complaints promptly and professionally.
  • Document customer interactions and maintain detailed records.
  • Process orders, returns, and exchanges.
  • Follow up with customers to ensure their issues are resolved and they are satisfied with the service.
  • Assist with other customer service-related tasks as needed.


  • High school diploma or equivalent.
  • Proven experience in a customer service role.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Proficiency in using customer service software and tools.
  • Ability to handle a high volume of calls and emails.
  • Positive attitude and a commitment to providing excellent customer service.
Job Type: Full Time
Job Location: London

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