Customer Service Representative

Job Summary:
We are seeking a Customer Service Representative to provide professional support to customers, handle inquiries, and resolve concerns efficiently. The ideal candidate will have excellent communication skills and a customer-focused approach.

Key Responsibilities:

• Respond to customer inquiries through phone, email, chat, or in person
• Resolve customer complaints and service issues professionally
• Provide accurate information about products and services
• Maintain accurate customer records and documentation
• Escalate complex issues to the appropriate department
• Follow company service standards and procedures

Qualifications:

• High school diploma or equivalent
• Excellent verbal and written communication skills
• Strong problem-solving and interpersonal skills
• Basic computer proficiency
• Previous customer service experience is preferred