Call Center Agent

Key Responsibilities:

• Answer incoming calls and respond to customer queries.
• Make outbound calls for follow-ups or marketing campaigns.
• Resolve customer issues promptly and professionally.
• Maintain call records and update customer databases.
• Achieve performance targets set by the team leader.

Qualifications:

• High school diploma or equivalent.
• Previous call center or customer service experience is a plus.
• Strong communication and listening skills.
• Ability to handle high call volumes and multitask.
• Basic computer knowledge.