Call Center Agent – Remote

Key Responsibilities:

• Answer inbound calls and respond to customer inquiries
• Resolve issues and provide information clearly and effectively
• Update customer records in the system
• Escalate complex issues to supervisors when necessary
• Meet call handling and customer satisfaction targets

Qualifications:

• High school diploma or equivalent
• Previous call center or customer service experience preferred
• Clear communication skills, both verbal and written
• Basic computer knowledge and typing skills
• Quiet work environment and stable internet connection