Call Center Agent – Remote

Responsibilities:

• Answer inbound calls and respond to customer inquiries promptly and professionally.
• Provide accurate information about products, services, and company policies.
• Resolve customer issues and complaints efficiently.
• Document customer interactions and maintain detailed records.
• Follow up with customers to ensure their issues are resolved and they are satisfied with the service.
• Collaborate with team members and other departments to resolve complex issues.
• Stay updated on product knowledge and company updates.
• Adhere to company policies and procedures.

Requirements:

• High school diploma or equivalent.
• Proven experience as a call center agent or in a customer service role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and manage time effectively.
• Proficiency in using call center software and tools.
• Reliable internet connection and a quiet workspace.