Call Centre Agent

Key Responsibilities:

• Handle inbound and outbound calls in a professional and courteous manner.
• Respond to customer inquiries and resolve complaints efficiently.
• Provide accurate information about products, services, and policies.
• Update customer accounts and document call details in the CRM system.
• Collaborate with other departments to resolve complex issues.
• Meet performance metrics such as call handling time and customer satisfaction scores.
• Stay updated on company offerings and industry trends to assist customers effectively.
• Maintain confidentiality and handle sensitive customer information securely.

Required Qualifications:

• High school diploma or equivalent; additional education is a plus.
• Previous experience in a call centre or customer service role is preferred.
• Excellent verbal communication and active listening skills.
• Ability to handle challenging customer interactions with patience and professionalism.
• Strong problem-solving and multitasking abilities.
• Familiarity with CRM software and basic computer skills.