Call Centre Agent

Responsibilities:

• Handle inbound and outbound calls professionally and courteously.
• Respond to customer inquiries, providing accurate and timely information.
• Resolve customer issues and complaints, escalating to the appropriate department when necessary.
• Maintain detailed and accurate records of customer interactions and transactions.
• Follow up on customer calls as needed.
• Provide support and assistance to other team members as required.
• Meet or exceed performance targets and call handling metrics.
• Adhere to company policies, procedures, and quality standards.
• Continuously develop knowledge of company products and services.
• Participate in training and development programs to enhance skills and knowledge.

Requirements:

• High school diploma or equivalent.
• Previous experience in a call centre or customer service role is preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict resolution abilities.
• Proficiency in using call centre software and MS Office (Word, Excel).
• Strong attention to detail and organizational skills.