Customer Service Representative

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat.
• Resolve customer complaints efficiently and professionally.
• Process orders, returns, and account updates.
• Maintain accurate customer records.
• Collaborate with team members to improve customer satisfaction.

Qualifications:

• High school diploma or equivalent.
• Strong communication and problem-solving skills.
• Ability to remain calm under pressure.
• Computer literacy and ability to use CRM tools.
• Prior customer service experience preferred.