Customer Service Representative – Remote

Key Responsibilities:

• Handle customer inquiries via phone, email, and chat in a professional manner.
• Resolve customer issues and provide accurate information about products and services.
• Maintain detailed records of customer interactions and transactions.
• Follow up with customers to ensure satisfaction and issue resolution.
• Collaborate with other departments to address customer needs and concerns.
• Stay updated on company products, services, and policies.
• Provide feedback on customer service processes and suggest improvements.
• Manage multiple customer inquiries simultaneously in a fast-paced environment.

Qualifications:

• High school diploma or equivalent; additional education is a plus.
• Previous experience in customer service, especially in a remote setting.
• Excellent communication and interpersonal skills.
• Strong problem-solving and multitasking abilities.
• Proficiency in using customer service software and CRM systems.
• Reliable internet connection and a quiet workspace.