Customer Service Representative

Job Summary:

We are seeking a Customer Service Representative to provide professional support to customers by handling inquiries, resolving concerns, and ensuring a positive service experience. The ideal candidate will be courteous, solution-oriented, and committed to delivering excellent customer service.

Key Responsibilities:

• Respond to customer inquiries through phone, email, or in-person communication
• Resolve customer issues and complaints in a timely manner
• Provide accurate information about products and services
• Maintain customer records and update account information
• Escalate complex issues to the appropriate department when necessary
• Follow company service standards and communication procedures

Qualifications:

• High school diploma or equivalent
• Excellent communication and interpersonal skills
• Basic computer proficiency
• Strong problem-solving and customer service abilities
• Previous customer service experience is preferred