Customer Service Representative

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a professional manner.
• Assist customers with product information, order status, and issue resolution.
• Process returns, refunds, and exchanges according to company policies.
• Maintain accurate customer records and update account details when necessary.
• Collaborate with other departments to ensure prompt and efficient service.

Requirements:

• Previous experience in customer service or a related role preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving and multitasking abilities.
• Proficiency in Microsoft Office and CRM software is a plus.
• Ability to remain calm and professional in high-pressure situations.