Customer Service Representative

Responsibilities:

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues by identifying problems and finding appropriate solutions.
• Process orders, returns, and exchanges according to company policies.
• Maintain customer records and update account information as needed.
• Assist customers with troubleshooting and technical support.
• Follow up with customers to ensure their issues are resolved and they are satisfied with the service.
• Collaborate with team members and other departments to address customer needs.
• Identify opportunities to improve customer service processes and suggest improvements.
• Meet performance goals and targets for customer service metrics.

Qualifications:

• High school diploma or equivalent.
• Proven experience as a customer service representative or in a similar role.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict resolution skills.
• Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
• Ability to handle a high volume of inquiries and manage multiple tasks simultaneously.
• Customer-oriented with a positive and empathetic attitude.