Customer Service Representative


  • Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
  • Provide accurate information about products, services, and company policies.
  • Resolve customer complaints and issues by identifying problems and finding appropriate solutions.
  • Process orders, returns, and exchanges according to company policies.
  • Maintain customer records and update account information as needed.
  • Assist customers with troubleshooting and technical support.
  • Follow up with customers to ensure their issues are resolved and they are satisfied with the service.
  • Collaborate with team members and other departments to address customer needs.
  • Identify opportunities to improve customer service processes and suggest improvements.
  • Meet performance goals and targets for customer service metrics.


  • High school diploma or equivalent.
  • Proven experience as a customer service representative or in a similar role.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and conflict resolution skills.
  • Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
  • Ability to handle a high volume of inquiries and manage multiple tasks simultaneously.
  • Customer-oriented with a positive and empathetic attitude.
Job Type: Full Time
Job Location: Toronto

Apply for this position

Allowed Type(s): .pdf, .doc, .docx