Customer Service Representative

Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Provide accurate information about products, services, and company policies.
• Resolve customer issues and complaints promptly and professionally.
• Document customer interactions and maintain detailed records.
• Process orders, returns, and exchanges.
• Follow up with customers to ensure their issues are resolved and they are satisfied with the service.
• Assist with other customer service-related tasks as needed.

Requirements:

• High school diploma or equivalent.
• Proven experience in a customer service role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using customer service software and tools.
• Ability to handle a high volume of calls and emails.
• Positive attitude and a commitment to providing excellent customer service.