Customer Service Representative – Remote

Key Responsibilities:

• Handle customer inquiries through phone, email, or chat.
• Resolve issues and ensure customer satisfaction.
• Maintain and update customer records in the CRM system.
• Provide information about products/services and assist with troubleshooting.
• Meet performance metrics and follow company protocols.

Qualifications:

• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Ability to work independently in a remote environment.
• Familiarity with CRM software is a plus.
• Prior customer service experience is advantageous.