- January 24, 2025
- Posted by: admin
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Responsibilities:
- Respond to customer inquiries via phone, email, or chat in a professional manner.
- Resolve customer complaints efficiently and escalate complex issues when necessary.
- Maintain a thorough understanding of products and services to provide accurate information.
- Process orders, refunds, and exchanges accurately.
- Document interactions and update customer records in the database.
Qualifications:
- High school diploma or equivalent; a college degree is an advantage.
- Strong communication and interpersonal skills.
- Problem-solving abilities with a customer-focused mindset.
- Familiarity with CRM systems and proficiency in MS Office.
- Ability to work in a fast-paced environment and handle high volumes of inquiries.
Job Type: Full Time
Job Location: Dubai