Customer Service Representative

Key Responsibilities:

• Handle customer inquiries and provide accurate information.
• Resolve complaints and escalate issues when necessary.
• Process orders, refunds, and service requests.
• Maintain records of customer interactions and transactions.
• Follow company policies to ensure high-quality service.

Qualifications:

• High school diploma or equivalent; experience in customer service is a plus.
• Strong verbal and written communication skills.
• Ability to work in a fast-paced environment.
• Proficiency in CRM software and customer support tools.
• Problem-solving skills and a positive attitude.