Call Center Agent

Responsibilities:

• Answer incoming calls and handle customer inquiries professionally.
• Resolve customer complaints and provide timely solutions.
• Document and update customer information in the system.
• Follow up with customers to ensure satisfaction.
• Meet performance metrics and handle a high volume of calls.

Requirements:

• High school diploma or equivalent.
• Strong verbal communication and problem-solving skills.
• Previous customer service or call center experience is a plus.
• Ability to work in a fast-paced environment.
• Proficiency in CRM software and basic computer skills.