Customer Service Executive

Responsibilities:

• Respond to customer inquiries via phone, email, or in person.
• Resolve complaints and provide appropriate solutions promptly.
• Maintain accurate records of customer interactions.
• Assist customers with product or service information.
• Collaborate with internal teams to ensure customer satisfaction.

Qualifications:

• High school diploma; a bachelor’s degree is preferred.
• Proven experience in a customer service role.
• Strong communication and interpersonal skills.
• Proficiency in CRM systems is a plus.
• Ability to multitask and remain calm under pressure.