We are seeking a motivated and technically skilled IT Support Assistant to help maintain computer systems, troubleshoot technical issues, and support daily IT operations within the organization. The ideal candidate should have a strong interest in technology, problem-solving abilities, and good communication skills.
The IT Support Assistant will provide technical assistance to staff, install and configure computer systems, troubleshoot hardware and software issues, maintain network systems, and ensure smooth day-to-day IT functionality. The role may also involve assisting with system updates, printer setup, user account management, and basic cybersecurity practices.
Candidates should possess basic technical knowledge of computer systems, operating systems, and networking concepts. Previous experience in IT support or technical assistance roles will be considered an advantage.
Responsibilities:
- Provide technical support for hardware and software issues
- Install, configure, and maintain computer systems
- Troubleshoot network and connectivity problems
- Assist users with technical inquiries and system access
- Maintain IT equipment and inventory records
- Support system updates and data backups
- Coordinate with senior IT staff when required
- Ensure smooth operation of office technology systems
Requirements:
- Diploma or degree in Information Technology, Computer Science, or related field
- Basic knowledge of computer hardware, software, and networking
- Familiarity with Windows operating systems and office applications
- Good problem-solving and communication skills
- Ability to work independently and within a team
- Previous IT support experience is an advantage