- July 20, 2024
- Posted by: admin
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Responsibilities:
- Handle incoming customer inquiries via phone, email, or chat.
- Provide accurate information about products, services, and policies.
- Resolve customer complaints and issues efficiently and courteously.
- Process orders, returns, and exchanges.
- Maintain customer records and update account information as needed.
- Collaborate with other departments to resolve complex customer issues.
- Follow up with customers to ensure their concerns are resolved.
- Document customer interactions and maintain detailed records.
- Identify and escalate priority issues to the appropriate channels.
- Strive to meet and exceed customer service performance metrics.
Requirements:
- High school diploma or equivalent.
- Previous experience in customer service or a similar role is preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to handle stressful situations calmly and effectively.
- Proficiency in using customer service software and tools.
- Strong organizational and multitasking skills.
Job Type: Full Time
Job Location: Dubai