- July 27, 2024
- Posted by: admin
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Responsibilities:
- Answer inbound calls and respond to customer inquiries.
- Provide product and service information to customers.
- Resolve customer issues and escalate complex cases as needed.
- Document customer interactions and update records.
- Follow call center scripts and procedures.
- Meet performance targets and call handling metrics.
Requirements:
- High school diploma or equivalent.
- Previous experience in a call center or customer service role preferred.
- Strong communication and listening skills.
- Ability to handle high call volumes and multitask.
- Proficiency in using computer systems and call center software.
- Patience and problem-solving abilities.
Job Type: Full Time
Job Location: Cairo